rapidlogicprois

Privacy Policy

Last updated: January 2026

Data Controller Information

This privacy policy explains how rapidlogicprois SARL ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. As the data controller, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller:
rapidlogicprois SARL
Rue Chimay 96, 4543 Esch-sur-Alzette, Luxembourg
Registration Number: RCSB253614
VAT Number: LU25967437

Data We Collect

We collect various types of personal data to provide and improve our restaurant management software services. The data we collect includes information you provide directly to us, information collected automatically through your use of our services, and information from third-party sources where applicable.

Information You Provide

  • Contact details (name, email address, phone number, company name)
  • Account registration information for our software platform
  • Communication preferences and correspondence with our team
  • Business information related to your restaurant operations
  • Payment and billing information for our services
  • Technical support requests and feedback

Automatically Collected Information

  • Website usage data and analytics through cookies and tracking technologies
  • Device information, IP addresses, and browser details
  • Log files and system performance data from our software platform
  • User interaction patterns and feature usage statistics

How We Use Your Information

We use the personal data we collect for various legitimate business purposes related to providing our restaurant management software services. Our use of your data is always based on a lawful basis under GDPR, including contract performance, legitimate interests, or your consent where required.

Service Provision

  • Delivering our restaurant management software and related services
  • Managing your account and providing customer support
  • Processing payments and maintaining billing records
  • Communicating about service updates, maintenance, and new features

Business Operations

  • Improving our software platform and developing new features
  • Analysing usage patterns to optimise performance and user experience
  • Conducting market research and business analytics
  • Ensuring system security and preventing fraudulent activities

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • With trusted service providers who assist us in operating our business (cloud hosting, payment processing, analytics)
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our users or others
  • In connection with a business transaction such as a merger or acquisition
  • With your explicit consent for specific purposes

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the purpose for which it is processed:

  • Account information: Retained while your account is active and for up to 7 years after closure for legal compliance
  • Communication records: Retained for 3 years for customer service purposes
  • Website analytics data: Retained for 26 months as per Google Analytics default settings
  • Marketing data: Retained until you withdraw consent or for 3 years of inactivity

Your Rights

Under GDPR, you have several rights regarding your personal data. You may exercise these rights by contacting us using the information provided below. We will respond to your requests within one month, though this may be extended in complex cases.

Your Rights Include:

  • Right of Access: Request copies of your personal data and information about how we process it
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent where processing is based on your consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. For significant changes, we may provide additional notice through email or other communication channels.

Contact Information

If you have questions about this privacy policy, wish to exercise your data protection rights, or need to contact us regarding data protection matters, please reach out using the following contact information:

Privacy Contact:
Email: privacy@rapidlogicprois.pro
Phone: +352 26241141
Address: Rue Chimay 96, 4543 Esch-sur-Alzette, Luxembourg

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Legal Basis for Processing

We process your personal data based on the following legal bases under GDPR:

  • Contract Performance: Processing necessary for the performance of our service agreement with you
  • Legitimate Interests: Processing for our legitimate business interests, such as improving our services and ensuring security
  • Consent: Processing based on your explicit consent, such as for marketing communications
  • Legal Obligation: Processing required to comply with applicable laws and regulations